Refund policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How long do I have before making a return, and do I have to pay for shipping?

  1. You have a max of 15 days to make returns. You must send back and postmark your return packages within 30days after the purchase date. No returns made after 30days from the purchase date will be accepted.
  2. Shipping is free on your 1st return for any order. You must use the shipping label we provide (See "How do I make a return?" section for details), then send back and postmark the package within30 days from the purchase date.
  3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 30days of the purchase date. There are two ways:

① you can use the shipping label we provided and pay a $ 7.99 shipping fee , which will be deducted from your refund.

② you can use your own shipping method and at your own cost.

 

 

How do I make a return?

 

  1. Contact our email obtaomshoes@163.com, provide your order number, the item to be returned, and explain the reason
  2. We will return the item after you verify the condition of the item

 

Can I still return items if they are worn, damaged, or have the tags removed?

  1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached intact.
  2. Items with non-returnable marks and free gifts cannot be returned.

Important Notice:

  1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
  2. Please make sure you don't include non-Obtaom items by accident in your return package. We will not be responsible for sending back those items to you.

Refunds

  1. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Your refund will be issued 7-10 business days after the return is received.
  2. The original shipping fee and insurance are non-refundable.

NOTE: If you have any issues with your return, you must contact Customer Support within 30 days after your order was first placed.